At Pillow & Plush, your comfort and satisfaction are at the heart of everything we do. We want you to feel completely confident in every piece you choose for your home. If an item isn't quite the right fit for your space, we are here to ensure your return process is simple and hassle-free.
30-Day Risk-Free Return Window
We offer hassle-free returns on eligible items within 30 days of delivery. To qualify for a full refund, items must meet the following criteria:
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Unwashed, unused, and in their original, resalable condition.
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Kept in original packaging with all product tags and inserts attached.
Non-Returnable Items
To uphold strict hygiene and safety standards for all customers, the following items cannot be returned once opened:
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Bed pillows, duvet inserts, bathrobes, or towel sets that show clear signs of use or laundering.
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Clearance, warehouse sale, or items marked as Final Sale at checkout.
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Pillow & Plush e-Gift Cards.
How to Start a Return
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Contact Us: Email support@pillowandplush.com with your order number, the item(s) you wish to return, and the reason for the return.
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Get Your Prepaid Label: Once your return request is authorized, we will email you a prepaid shipping label. A flat $5.95 return shipping fee will be deducted from your final refund amount.
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Pack & Ship: Place the item back in its original packaging, attach the return label securely to the outside, and drop off the package at any authorized carrier drop-off location.
Refunds & Processing Times
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Inspection: Once your returned package arrives at our warehouse, our team will inspect the items within 2 to 3 business days.
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Payment Credit: Upon approval, your refund will be issued back to your original form of payment within 5 to 7 business days.
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Please note that original shipping charges (if applicable) are non-refundable.
Exchanges
To get your replacement item as quickly as possible, we recommend returning your original purchase for a refund and placing a new order online immediately for the desired size, color, or style.
Damaged or Wrong Items
If your package arrives damaged, defective, or containing incorrect items, please contact us at support@pillowandplush.com within 48 hours of delivery with clear photos. We will send out a free replacement or issue a full refund right away.