Shipping

Shipping Policy

At Pillow & Plush, we believe that unboxing pure comfort should be effortless. Every item—from our cloud-soft pillows and duvet inserts to our plush bathrobes and towel sets—is carefully inspected and packaged to ensure it arrives at your doorstep in perfect condition.

Shipping Rates & Delivery Estimates

We process and ship orders Monday through Friday, excluding public holidays. Standard and Express delivery options are available at checkout:

Order Processing Times

• Standard Processing: Orders are prepared and handed off to our shipping partners within 1 to 2 business days.

• Order Confirmation: As soon as your order is placed, you will receive a confirmation email. A second email containing your tracking number will follow once your package leaves our facility.

• Tracking Updates: Please allow up to 24 hours for tracking activity to register on the carrier’s portal after receiving your dispatch notice.

Delivery Address Adjustments

Because we strive to fulfill orders promptly, modifications to delivery details must be requested within 2 hours of placing your order. Please email support@pillowandplush.com with your order number and updated address immediately. Once an order enters our fulfillment queue, address updates cannot be guaranteed.

Lost, Stolen, or Damaged Items

• Damaged Shipments: If your parcel arrives with damaged packaging or defective items, please email clear photos to support@pillowandplush.com within 48 hours of delivery. We will arrange a prompt replacement at no additional charge.

• Missing Packages: If your tracking state shows "Delivered" but your parcel is nowhere to be found, please check with household members or building reception first. If it remains missing after 24 hours, contact us so we can file a carrier claim and assist you.

Service Area

Pillow & Plush currently delivers to all physical addresses and PO Boxes within the United States. We are working hard to bring our cozy collections to international destinations soon!